News And Updates
The newest version can be found on Google Play Store and the Apple App store. You have 14 days to update the app. After the 14 days, if the user has not done voluntary upgrade, a manual upgrade (from the App store) is required before user can log in. If you acquire assistance our Member Solutions Centre can help, 1-800-563-3300.
Safety Notice
In light of the safety concerns surrounding COVID-19, NLCU wants to remind our membership that we offer online, telephone and mobile banking.
The safety of our members and employees is of the utmost importance. We’d like to encourage any members who are feeling any flu-like symptoms to use our online banking options 24/7, or call our Member Solutions Centre Monday to Friday, 9-5 p.m. at 1-800-563-3300 for any financial services or inquiries you may have.
For more information on the coronavirus and personal safety measures please visit: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html
Changes to Year-End Tax Form Delivery
We’re pleased to inform members that all year-end tax forms can now be found under e-documents* on MemberDirect Online Banking. Any member with online banking and an active email address on file will no longer receive these documents through traditional mail.
The forms that will now appear under e-documents are:
- T5 Receipts
- T4RSP
- RRSP Receipts
- T4RIF form
- NR4RIF form
- Maturity Notices
This service change was introduced to make financial document access more user-friendly, enable future changes and offer different delivery options. If you have any questions or concerns please contact our Member Solutions Centre at 1-800-563-3300.
*Members without MemberDirect Online Banking, and/or no current email address on file will be sent these financial forms through direct mail.
Communicate Using Email
NLCU offers a convenient and environmentally friendly way of communicating with you through email. If you would prefer to communicate electronically, please forward your email address to email@nlcu.com and we will update your contact information.
For details on any of the above notices please call 1-800-563-3300, visit www.nlcu.com or visit one of our 12 locations province-wide.
Wire Transfer Fraud Protection
Wire Transfer Fraud Scheme:
The typical scheme is a member’s email account is compromised by criminals. The criminal sends an email request to the credit union requesting a wire transfer, usually a foreign country. Often social engineering is used to counter the risk of control processes that may be in place. When the wire transfer is issued, and upon review of the account statements, the member identifies the unauthorized transactions. By this time it is usually too late to fully recover the funds.
If wire transfer is over $10,000 the member sending money and person receiving transfer may have to be confirmed (by telephone) before transfer is sent.
Please feel free to reach out to NLCU if you have any questions or concerms. Any time someone approaches you unsolicited about sending or receiving a wire, be cautious please contact your NLCU branch to ensure a money transfers validity.